Return & Refund Policy

At Vendokart, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products can be returned or refunded.

Eligibility for Returns

Products may be eligible for return if they are damaged, defective, incorrect, or incomplete at the time of delivery. To be eligible for a return, items must be unused, in original condition, and returned with all original packaging, accessories, and tags intact.

Return Window

Return requests must be initiated within a specified period from the date of delivery. Requests made after this period may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or legal reasons. Products that have been used, altered, damaged after delivery, or are missing original packaging may not qualify for returns.

Return Process

To initiate a return, customers must submit a return request through the website. Once the request is reviewed and approved, instructions for returning the product will be provided. Items sent back without approval may not be accepted.

Refund Policy

After the returned product is received and inspected, a refund will be processed if it meets the eligibility criteria. Refunds will be issued to the original payment method used during the purchase.

Refund Timeline

Refunds are typically processed within a certain number of business days after the returned item has passed inspection. Processing time may vary depending on the payment method and financial institution.

Replacement Policy

In cases where a product is found to be defective or damaged, a replacement may be offered instead of a refund, subject to product availability.

Shipping Costs

Return shipping charges may apply depending on the reason for the return. In case of damaged, defective, or incorrect products, shipping costs may be covered by Vendokart.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation may not be possible, and the return policy will apply instead.

Policy Updates

Vendokart reserves the right to modify or update this Return & Refund Policy at any time. Changes will be effective immediately upon being posted on the website.

Acceptance of Policy

By placing an order on Vendokart, you agree to the terms and conditions outlined in this Return & Refund Policy.